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FAQs

ADA / Handicap

The Music Farm is a general admission venue. For standing room shows, there are a few high top tables & stools as well as some bench seating that are first come, first served. For seated shows, there are rows of chairs in front of the stage that are first come, first served. If you have specific needs or questions, please email us at info@musicfarm.com and we would be happy to help. We encourage ADA patrons to arrive early (when doors open, not when the show starts) so that our team can best assist you and accommodate your needs. ADA/Handicap entrance is on the left side of the building. Please notify a staff member upon arrival and they will assist you with entering the facility.

Age Restrictions

We are an all ages venue. If a show has age restrictions, they will be posted on the show’s event page on our website. All patrons will be required to present an ID when entering the venue.  There is NO surcharge for patrons under 21 – they will just be required to be marked with Xs on both hands.

Minors 16 and under will be required to be accompanied by an adult. Venue is not responsible for minors on the premises. Parents and/or guardians are responsible for minor children when on the venue premises.

ATM/Cash Policies

The bars accept cash AND/OR credit cards. An ATM is located next to the entrance. The Box Office accepts Visa, MasterCard, American Express and Discover at all times.

Bag Policy
Bags up to 12″x6″x12″ are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search.
Booking

Please email info@musicfarm.com to discuss booking your band!

Box Office

Our Box Office is located at The Charleston Music Hall (37 John St.) and is open Thursdays & Fridays from 10AM to 3PM for in person ticket sales.

The Box Office also opens 2 hours before showtime on site at the Music Farm (32 Ann St). Day of show Box Office is located at the Box Office window near the entrance.

You can reach the Box Office via email: info@musicfarm.com or phone: 843-408-1599

COVID Venue Policy

Our venue will continue to ensure we are meeting or exceeding the latest guidelines from local government and public health officials as regulations continue to evolve. Please be sure to check the specific event page for the latest entry requirement details ahead of arriving to the venue for your show. Ticket purchasers will also receive direct emails with important information leading up to the show.  Please note that requirements and venue protocols (such as masking, testing and vaccination) are subject to change, so be sure to check back closer to your event date for the latest information. 

COVID Vaccination or Negative Test Results for Required Shows

Proof of COVID-19 vaccination can be displayed through a physical copy, a photo on your smartphone, or a mobile app. Anyone 18 years or older will need to also present a government-issued ID such as a driver’s license or passport.

We will accept documented (either printed or digital) medically-administered laboratory-based negative test results from an antigen or PCR test taken within 72 hours of the show. The documentation must include the type of test, the healthcare entity that issued the test, the test date, and the name of the person being tested.

At-home self-tests will be accepted, but must be provided by the patron and performed on site with our event staff. We will not be supplying or selling tests on site.

To help you with this requirement, here are some resources where you can find more information on vaccination sites, and testing locations, in South Carolina.

Dress Code

There is no dress code and we do not have a coat check.

Email Newsletter

We send out weekly email updates that include information on just-announced shows, yet-to-be-advertised shows and exclusive pre-sales. If you wish to be included in these emails, please click here: https://bit.ly/MFsignup

Food and Beverage

We have a full bar (liquor, beer, wine and N/A beverages). Tully’s running our kitchen and serving amazing food. The kitchen will be open whenever there is a show starting 2 hours before showtime.

IDs

We accept Driver’s License, Military ID, Passport, & Government Issued IDs as form of identification for age restricted shows. ID must be valid and not expired.

Location

We are located at 32 Ann Street in between King and Meeting, across the street from the visitor’s center. Click Here for parking info and directions.

Lost and Found

We do have a lost and found. Please email info@musicfarm.com to reclaim your lost item. The Music Farm assumes no responsibility for lost items.

Lost Tickets

If you have lost your ticket prior to the performance, email us at info@musicfarm.com and we will be more than happy to resend your tickets.

Parking

For More Information on Parking CLICK HERE.

Photography/Videotaping

Unapproved professional cameras are not allowed.

Prohibited Items
  1. Weapons, including but not limited to: firearms, knives, combat weapons (e.g., swords, nunchakus, kamas, sai), explosives, heavy chains (excluding purse straps less than one (1) inch in diameter and two (2) feet in length), brass knuckles, clubs/bats/sticks, pepper spray, aerosol sprays, nitrous oxide, ammunition and training simunition rounds, explosives and explosive components, fireworks, CBR (chemical-biological-radiological) substances, projectiles of any kind and any replica of same items that could be mistakenly identified as weapons under this policy.
  2. Illegal drugs and substances, including unmarked liquid or pill medication bottles. Prescription medicine in its original, unexpired and unadulterated container, in the name matching individual’s government issued photo identification may be allowed in the Venue. Unmarked liquid or pill medication bottles are not permitted in LNE Venues.
  3. Alcohol, cans and bottles
  4. Outside Food or drink
  5. Laser pens or pointers
  6. Professional cameras, including professional camera equipment (e.g., camera stand, lenses, tripods, etc.)
  7. Fireworks, fire-starters, and open flames
  8. Audio recording equipment
  9. Noise-making devices
  10. Skateboards and rollerblades, hover-boards, scooters, bicycles, and other personal motorized and non-motorized vehicles
  11. All unapproved unmanned aerial systems (UAS) or drones, unless expressly authorized in accordance with LNE’s S-003 Unmanned Aerial Systems Policy.
  12. Animals not authorized under the Americans with Disabilities Act or relevant state and local laws
  13. Unauthorized solicitation or marketing materials (e.g., handbills, flyers, stickers)
  14. Any item deemed to be dangerous by the Venue General Manager or Law Enforcement Officers
Rent the Music Farm

If you want to learn more about renting the Music Farm, CLICK HERE. You can also reach out to us via email at info@musicfarm.com.

Schedule of Events

Always finding out about shows after they sell out? Tired of walking up to our door to a SOLD OUT sign? Get in the know! Follow @music_farm on Instagram, @musicfarm on Twitter and “like” us on Facebook. We try our best to keep patrons up to speed with low-ticket warnings, on-sale announcements, and changes to our shows. Another great idea is signing up for our email newsletter so that we can send you updates periodically. Most new shows are announced and/or updated on our website every Tuesday morning as well as through our email newsletter. You can find our list of events with descriptions here.

Seating

We are a General Admission standing room facility.  If a show is seated, it will be posted on the show’s event page on our website. We do not have seats on site for most shows.

Security

The Music Farm has security for every event and will address and enforce any and all safety issues accordingly.

Smoking

The City of Charleston imposes an indoor smoking ban. However, we will allow re-entry should you want to step outside to smoke; you will be wristbanded upon your original entry that will allow you to re-enter the building.

Social Media

The Music Farm is on FacebookTwitter, and Instagram. Like and follow us for all the latest Music Farm info!

Ticket Fees

Online ticket purchases will be subject to online service fees. Tickets purchased at the Box Office will only have a maximum of a $4 fee (varies based on ticket price) to cover taxes and processing fees.

Ticket Refunds

All ticket purchases are final and non-refundable.

Ticket Resell/Transfer

If you purchased your tickets through Ticketmaster, you may be eligible to resell and transfer them. You can learn more about this process here.