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FAQs

What is Music Farm’s current policy regarding COVID-19?

– Please note the Music Farm is requiring all fans to provide proof of a negative COVID-19 test within 72 hours of the event OR full COVID-19 vaccination for entry. 

– All fans must have received a negative COVID-19 diagnostic test within 72-hours before entry to the venue and provide proof of a negative result prior to entering the venue. Or, be fully vaccinated against COVID-19 (at least two weeks after final dose) and provide proof of vaccination – either the original vaccination card, a copy of your vaccination card, or a picture of your vaccination card that will be matched with your ID.  

– Unvaccinated fans under 12 years of age will be required to take a COVID-19 diagnostic test within 72-hours before entry to the facility and will provide proof of negative result prior to entering the venue. 

– Unvaccinated fans over 12 years old with a valid medical restriction will be required to take a COVID-19 diagnostic test within 72-hours before entry to the facility, and will provide proof of negative result prior to entering the venue. 

– Varied COVID-19 policies may apply to the show you are attending due to artist request. We suggest ticket holders double-check policies for each show they are attending by visiting the event/ticketing webpages, venue social media pages, and venue pre-show emails. 

Why is Music Farm enacting this policy?

– We are working to ensure we are reopening in the safest way possible for staff, artists, crew, fans, and communities at large. We believe it’s much better to take these precautions so we can enjoy shows together rather than go back to no shows at all. 

How will I know if the event I am going to requires a negative COVID-19 diagnostic test or full vaccination?

– Health Check entry requirements are listed on the event and ticketing pages. Ticket holders will also be reminded of these details in the pre-event emails they get ahead of the show. 

– For events that may update health requirements after you have purchased your ticket, ticket holders will receive an updated notification alerting them to the change in entry requirements. 

– Fans can also visit the venue’s website close to show day to see the building’s latest guidelines as things continue to evolve. 

What kind of COVID-19 test is considered a diagnostic test?

– A PCR or antigen COVID-19 test will be accepted – please be sure to bring proof of your negative test result, dated and time-stamped. 

Will at home COVID-19 tests be accepted?

– At-home covid test results will only be accepted if there is a link to results from a medical platform. You may also bring an at home COVID-19 test to the venue to do testing with venue staff outside. 

I have received my first COVID-19 vaccination dose, will my first dose vaccination card be accepted at entry?

– Proof of full vaccination requires the last vaccination dose to be administered at least two weeks prior to the event date. If your dose is from a vaccine series that requires two doses, full vaccination status requirement would be met only 14 days after the second dose. For those guests who have only received the first of two doses, proof of a negative COVID-19 diagnostic test will be required and taken within 72 hours prior to the event date. 

How close to the event date should I take a COVID-19 diagnostic test?

– For events that require proof of a negative COVID-19 diagnostic test, most events are requiring the test to be taken within 72 hours prior to the event date. Check the event details page for Health Check requirements for your specific event. 

Who will check vaccination status or negative COVID-19 diagnostic test at entry?

– At entry, Event Staff will validate your negative COVID-19 diagnostic test results OR vaccine proof. It is important that you bring a print or photocopy of your proof before arriving for quick processing. Test results must be dated and time-stamped to be accepted. 

Will event staff follow the same Health Check protocol as fans?

– Yes. All venue staff, vendors and concessionaires will be required to follow the same onsite Health Check requirements as fans. We are all in this together and working by the same guidelines. 

Where can I get more information regarding COVID-19 vaccination?

– You can find information about where to get vaccinated in Charleston County by visiting https://publichealthmdc.com/coronavirus/covid-19-vaccine  

Where can I get a COVID-19 test?

– You can find more information about where to get tested in Charleston County and surrounding areas by visiting https://publichealthmdc.com/coronavirus/testing   

ADA / Handicap 

ADA/Handicap entrance is on the left side of the building. Please notify a staff member upon arrival and they will assist you with entering the facility. 

You can also email us at info@musicfarm.com, and we can assist you should you need more information.

Age Restrictions

We are an all ages venue. If a show has age restrictions, they will be posted on the show’s event page on our website. All patrons will be required to present an ID when entering the venue.  There is NO surcharge for patrons under 21 – they will just be required to be marked with Xs on both hands.

Minors 12 and under will be required to be accompanied by an adult. Venue is not responsible for minors on the premises. Parents and/or guardians are responsible for minor children when on the venue premises.

 

ATM/Cash Policies

The bars accept cash AND/OR credit cards. An ATM is located next to the entrance. The Box Office accepts Visa, MasterCard, American Express and Discover at all times. 

Bag Policy

ALL BAGS MUST BE CLEAR except for small personal clutches (no larger than 4.5″ x 6.5″). Clear bags are available for purchase for $5.

Booking

Please email info@musicfarm.com to discuss booking your band!

Box Office

Our Box Office is located at The Charleston Music Hall (37 John St.) and is open Thursdays – Saturdays from 10AM to 3PM for in person ticket sales. 

The Box Office also opens 2 hours before showtime on site at the Music Farm (32 Ann St). Day of show box office is located at the box office window near the entrance.

You can reach the Box Office via email: info@musicfarm.com or phone: 843-408-1599

 

Dress Code

There is no dress code and we do not have a coat check.

 

Email Newsletter

We send out weekly email updates that include information on just-announced shows, yet-to-be-advertised shows and exclusive pre-sales. If you wish to be included in these emails, please click here: https://bit.ly/MFsignup

Food and Beverage

We have a full bar (liquor, beer, wine and N/A beverages). The Royal American will be running our kitchen and serving amazing food. The kitchen will be open whenever there is a show starting 2 hours before showtime.

Location

We are located at 32 Ann Street in between King and Meeting, across the street from the visitor’s center. Click Here for parking info and directions.

Lost and Found

We do have a lost and found. Please email info@musicfarm.com to reclaim your lost item. The Music Farm assumes no responsibility for lost items.

Lost Tickets

If you have lost your ticket prior to the performance, email us at info@musicfarm.com and we will be more than happy to resend your tickets.

Parking

For More Information on Parking CLICK HERE.

Photography/Videotaping

Unapproved professional cameras are not allowed. 

Prohibited Items

  • No guns, knives, weapons, pepper spray, projectiles of any kind, or any other item that could be used to inflict harm.
  • No replica weapons.
  • No drugs, drug paraphernalia or illegal substances of any kind.
  • No outside food or drinks – cans, bottles or coolers.  This also includes empty water bottles.
  • No personal video cameras, Go-Pros, selfie sticks, drones, masks or laser pointers.
  • No professional audio, video, or audio recording equipment – (including detachable lenses, tripods, zooms or commercial use rigs)
  • No unsealed liquids or gels of any kind.
  • No jewelry or clothing that could inflict harm.
  • No large bags over (10″ x 10″), backpacks, Camelbacks or Bota bags.
  • No stuffed animals, toys, lawn furniture, or fireworks.
  • This list of prohibited items is not inclusive and subject to change at the discretion of venue management and security.

 

Rent the Music Farm

If you want to learn more about renting the Music Farm, CLICK HERE. You can also reach out to us via email at info@musicfarm.com.

Schedule of Events

Always finding out about shows after they sell out? Tired of walking up to our door to a SOLD OUT sign? Get in the know! Follow @music_farm on Instagram, @musicfarm on Twitter and “like” us on Facebook. We try our best to keep patrons up to speed with low-ticket warnings, on-sale announcements, and changes to our shows. Another great idea is signing up for our email newsletter so that we can send you updates periodically. Most new shows are announced and/or updated on our website every Tuesday morning as well as through our email newsletter. You can find our list of events with descriptions here.

Seating

We are a General Admission standing room facility.  If a show is seated, it will be posted on the show’s event page on our website. We do not have seats on site for most shows.

Security

The Music Farm has security for every event and will address and enforce any and all safety issues accordingly.

Smoking

The City of Charleston imposes an indoor smoking ban. However, we will allow re-entry should you want to step outside to smoke; you will be wristbanded upon your original entry that will allow you to re-enter the building.

Social Media

The Music Farm is on Facebook, Twitter, and Instagram. Like and follow us for all the latest Music Farm info!

Ticket Fees

Online ticket purchases will be subject to online service fees. Tickets purchased at the Box Office will only have a maximum of a $4 fee (varies based on ticket price) to cover taxes and processing fees.

Ticket Refunds

All ticket purchases are final and non-refundable.

 

Can I resell my tickets?

You can now resell your tickets through Ticketmaster. We recommend doing this over third party sites to guarantee legitimacy of the ticket.

The re-selling of Music Farm tickets at a price above face value is not allowed. If we catch a patron reselling their tickets to make a profit on any ticket reseller site, such as Stubhub, or Craigslist, or via Social Media, we will immediately void the tickets without a refund and put that patron on the ticket blacklist blocking them from being able to purchase tickets to Music Hall shows.

According to South Carolina State Law “a person or entity who offers for resale or resells a ticket for admission to an event must request or receive no more than one dollar above the price charged by the original ticket seller.” –  2012 South Carolina Code of Laws Title 16 – Crimes and Offenses Chapter 17 – OFFENSES AGAINST PUBLIC POLICY Section 16-17-710 – Resale of ticket to event; price restriction; exceptions; penalties.